Does your Customer Service constantly exceed your Client’s Expectations?
Platinum CPD helps organizations like yours provide their customers with an exceptional service experience that is consistent with your organization’s Brand promise.
With our extensive training experience, we proficiently assess performance gap root causes and design a customized course of action to consistently “Amaze” your customers and meet your organization’s goals.
Customer service training is not always the answer to correcting performance shortfalls. Lack of the right resources, no top-down approach, and out-dated systems may also be contributing factors.
Platinum CPD is your customer service partner whether you are looking to heighten your organization’s service levels or to build a solid, sustainable service culture throughout your organization.
Comprehensive Customer Service Package includes:
- Mystery Shopper Analysis
- Organizational and Individual Gap Analysis
- Business Etiquettes
- Phone and Email Etiquettes
- Customized Workshop
- Action Plan/ ROI
Standard Workshops include:
- Customer Service Excellence
- Individual Gap analysis
- Telephone Techniques
- Business Etiquette
- Business Writing
A few customer service facts:
- 68% of customer defection takes place because customers feel poorly treated.
- For every customer who bothers to complain, 26 other customers remain silent.
- 95% of complaining customers will do business with you again if you resolve the complaint instantly.
- 91% of unhappy customers will not willingly do business with you again.