Customer Service Excellence

Introduction

Welcome to a World where Customer Service is no longer a One-Size-Fits-All Proposition; Where Customer Service is becoming a Science and not “only” a Smile. In Fact, the Demands & Expectations of our Customers are becoming Higher Every Day. This session will help us perceive Customer Service from a New Angle. It will lead us to constantly take Action to Maintain/Grow our Customers/Businesses.

In customer service any employee who interacts with a customer – either an internal or an external one – is a candidate for customer service training. In addition to Customer Service Representatives, this includes all other positions in an Organization, such as Managers, Supervisors, Marketing, IT, Finance & HR Professionals.

-Emphasize the Importance of Excellent Customer Service

-Analyze & Implement The Framework of Customer Service Excellence

-Communicate with Customers Effectively

-Turn Complaints into Opportunities

-Go Beyond Customer Service

-Continuously Measure & Improve Customer Service

– Introductions

– Learning Objectives

– Defining Customer Service

– Defining Excellent Customer Service

– Why Customer Service Matters

– Who are my Customers?

– The Framework of Excellent Customer Service

– The Customer Service Superstar

– Effective Customer Communications

– Telephone Techniques

– Turning Complaints into Opportunities

– Tools for Dealing with Difficult People

– Empowering Great Customer Service

– Measuring Customer Service

– Personal Action Planning

– All Professionals

– Two Full Days

– 9am to 5pm

– TBA

– Dubai Knowledge Village, Tulip Inn Hotel, Block 10

– 1999  per Delegate (Special Offer) Including Material, Lunch, Beverages & Certificates of Attendance

Get in touch for more Details : info@platinum-cpd.com / 04 – 44 68 68 5