Communication Strategies

This workshop is designed to help you improve your interactions with other people in your workplace. It gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and get a handle on how to better manage ourselves for a professional image.

– Identify common communication problems that may be holding you back

– Develop skills in asking questions that give you information you need

– Learn what your non-verbal messages are telling others

– Develop skills in listening actively and empathetically to others

– Learn how to firmly stand your ground and make your feelings heard

– Enhance your ability to handle difficult situations without being manipulated

– Be more aware of six critical elements of our communication with others

 

– All Professionals

– Introduction

– Learning Objective

– Ten Commandments of Human Relations

– The Skill of Interpersonal Communication

– Learning to Communicate

– Communication Window

– Listening to Others

– Listening for Answers

– Guidelines for Effective Listening

– The Communication Funnel

– The Communication Model

– Six Elements of Our Communications with Others

– Non-Verbal Communication

– Voice

– Five Approaches to Interpersonal Relationships

– Dealing with Difficult People

– What is your Assertive Response?

– Expressing Your No

– The Art of Persuasion

– Action Steps in Managing Stress

– Debrief of Workshop

Two Full Days

TBA

9:00am till 5:00pm

Tulip Inn Hotel, Dubai Knowledge Village, Block 10

1990 AED per Delegate, inclusive of Material, Beverages, Lunch & Certificate of Attendance

Get in touch for more Details : info@platinum-cpd.com / 04 – 44 68 68 5